Returns & Exchanges Policy

At Russo Music, we stand behind our gear and want to ensure you have the perfect setup. If you are not completely satisfied with your purchase, you may return your electronics within 30 days for a full refund or exchange.

1

Initiate Your Return

Log into your account or contact our support team to request a Return Authorization (RA) number within 30 days of delivery.

2

Pack Your Gear

Securely package the item in its original manufacturer's packaging, including all manuals, cables, and accessories to ensure full credit.

3

Ship It Back

Affix the provided shipping label to the box and drop it off at any authorized carrier location; please ensure the RA number is clearly marked.

4

Inspection and Refund

Once our technicians verify the item's condition, we will process your refund to the original payment method within 3-5 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing